Política de reembolso

 

Experiencing a hiccup in your order? No problem, we’re here to help!

We gladly accept returns for hats in their original, unworn condition with attached tags (if applicable). A receipt or proof of purchase is required. Returns must be initiated within 30 days from your hat's receipt date. Upon receipt, we'll issue a store credit or refund.

Store Credit: Enjoy free return shipping with a prepaid label sent to you upon request. This credit excludes postage for new items and remains valid for 12 months as an online gift card, non-refundable and usable exclusively on our website.

Refund: A $10 fee covers the prepaid shipping label sent to you.

No printer? Labels can often be emailed to your preferred post office for a nominal fee.

How to Make a Return:

To initiate a return, email us at thelabelsola@gmail.com with 'Return' or 'Refund' in the subject line.

Include in Your Email:

-Your order's email address.

-Specify the item(s) you wish to return.

-Reason for return.

-Choose between 'refund' or 'store credit'.

You'll receive a prepaid postage label to attach to your parcel, to be dropped at your nearest post box. Refunds incur a $10 deduction for the label cost. Funds may take 2-3 business days to process back to your original payment method.

Have any questions? Feel free to reach out to us at thelabelsola@gmail.com.